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3140 Detroit Avenue, Bay 4, Cleveland, OH 44113 Tue – Sat · Wednesdays until 8 (216) 555-0192
Answers

Twelve questions we field at the counter

Written the way we would answer them on the phone. If yours is not here, call the floor and ask — we would rather spend two minutes now than have you book the wrong thing.

01Do I have to buy clubs from you?

No, and a meaningful share of sessions end without a purchase. The session fee buys the measurement work and the written specification. If the sheet says your existing irons need two bends and a set of midsize grips, that is what we will tell you, and the bench work costs a fraction of a new set. The document is written to be readable by any competent builder, so you are free to take it elsewhere.

02I am a beginner. Is this premature?

It is the opposite. A beginner learning with clubs that are two inches long and four degrees upright will build a swing that compensates for both, and that compensation is far harder to unlearn later than it would have been to avoid. We are not suggesting a beginner needs an expensive set. We are suggesting the cheap set they buy should at least be the right length.

03How long does an appointment run?

A single-club write-up is booked for an hour and usually fills it. A full bag document is three hours, which most people split across two visits. Junior sizing runs forty-five minutes. We only run two bays at once and never overbook, so the time on the calendar is time you actually get.

04What should I bring?

Your current clubs, including the ones you have already decided are wrong, and the shoes you play in. That is genuinely all. If you have an old spec sheet from anywhere, bring that too; comparing two documents separated by a few years tells us a great deal.

05Can you fit me indoors in February?

Yes, and winter is our quietest and therefore most flexible stretch. The bays run on a launch monitor year round. Where outdoor conditions matter most is driver carry in cold air, which is why the driver page of a full bag document carries a separate cold-weather column rather than pretending one number covers April and August.

06How long until the clubs are ready?

Builds are assembled on Mondays, cured overnight and verified Tuesday, so a session on a Wednesday with components in stock is typically ready the following Tuesday. Special-order heads or shafts add whatever the supplier takes, which we quote at the time of ordering rather than guessing at.

07Is a junior fitting worth it when they are still growing?

Growth is the argument for it, not against. A junior set that is too heavy teaches a child to heave rather than swing, and no amount of coaching fixes that while the club stays too heavy. We size to wrist-to-floor rather than age, quote a re-check date on the sheet, and extend rather than replace where the shaft allows. A re-check inside twelve months is $25.

08My clubs came off the rack as "ladies" specs. Is that a fitting?

It is a category, not a specification. That label typically bundles a shorter length, a lighter shaft and a smaller grip core into one fixed combination, and there is no reason a given golfer needs all three moved by the same amount. We spec length, shaft weight, grip core and lie separately, because they are separate decisions.

09What tolerance do you actually build to?

Half a degree on loft and lie, one sixteenth of an inch on length, and one swingweight point. Those figures are printed on your sheet next to the target numbers, and the as-built measurements are recorded beside them after cure. If a club lands outside its window it goes back on the bench at our cost.

10Do you keep my specification on file?

Yes, indefinitely, and we will reissue a copy free for five years. Call with your name and the approximate year and we can usually find it while you are on the phone. It is the single most useful thing to have when a club gets damaged or when you want a matching addition to a set built years ago.

11Do you work on old or discontinued heads?

Routinely. Most bench operations do not care how old a head is, and a persimmon-era hosel is a solvable problem. The limits are practical rather than sentimental: some cast heads will not accept a bend safely, and we identify those free before touching anything.

12Do you take walk-ins?

Not for bay time. With only two bays and one golfer in each, a walk-in would mean taking time from someone who booked. Drop-off bench work, however, needs no appointment at all during floor hours; leave the clubs at the counter and we will call with a quote before we start.

Still open

Questions that need your numbers, not a paragraph

Anything that starts “should I be playing…” genuinely cannot be answered in the abstract. Bring the clubs, let us gauge them, and the answer stops being an opinion.